Privacy Policy

Last Updated: March 19, 2026

1. Introduction

Bell Foods (Cambodia) Co., Ltd. ("we," "us," "our," or "BFC") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website bellfoods.com.kh and our services.

By using our website or placing an order, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you place an order or create an account, we may collect:

• Full name
• Email address
• Phone number
• Delivery address
• Telegram username or number
• Order history and preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders.
• Communication: To send order confirmations, delivery updates, and respond to your inquiries via email, Telegram, or phone.
• Customer Service: To handle returns, refunds, and resolve any issues with your orders.
• Website Improvement: To analyze usage patterns and improve our website and services.
• Marketing: To send promotional offers and product updates, only with your consent. You may opt out at any time.
• Legal Compliance: To comply with applicable laws and regulations of the Kingdom of Cambodia.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of customer data with restricted access.
• Regular review of our data collection, storage, and processing practices.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active customer accounts: retained while the account is active.
• Order records: retained for a minimum of 5 years for tax and legal compliance.
• Marketing preferences: retained until you opt out or request deletion.

You may request deletion of your personal data at any time by contacting us. We will process your request within 30 days, subject to legal retention requirements.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your shopping cart contents.
• Maintain your session while browsing.
• Analyze website traffic and usage patterns.
• Remember your preferences and settings.

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website, particularly the shopping cart and checkout process.

7. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

• ABA PayWay: Our payment gateway provider. When you make a payment via ABA PayWay, your payment information is processed directly by ABA Bank in accordance with their own privacy policy and PCI DSS standards. We do not store your credit card or bank account details.
• Delivery Partners: Your name, phone number, and delivery address may be shared with our delivery team to fulfill your order.
• Analytics Services: We may use analytics tools to understand website usage. These services collect anonymized data only.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Delete your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below.

9. Children

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Cambodia.